Privacy Policy
This Privacy Policy explains how Kalyanamala collects, uses, shares, protects, and retains personal data when you use our matrimonial website, mobile services, and related support channels.
1. Scope and Acceptance
This policy applies to the website https://kalyanamala.org and services operated under the brand Kalyanamala. By creating an account, submitting a profile, contacting us, or otherwise using our service, you acknowledge that your personal data will be handled as described in this policy.
Where consent is required, we seek a clear affirmative action. You may withdraw consent, subject to legal or operational limitations, by using the available account controls or contacting our support team.
2. Personal Data We Collect
| Account Information | Name, mobile number, email address, password hash, account status, registration date, and login history. |
|---|---|
| Matrimonial Profile | Age, date of birth, gender, marital status, height, mother tongue, religion/caste/community, education, occupation, annual income, location, family details, lifestyle, partner preferences, photographs, and profile description. |
| Verification Data | One-time-password (OTP) verification records, profile verification details, and fraud-prevention logs. |
| Communications | Express interest requests, messages sent through the platform, support requests, complaints, feedback, and customer care correspondence. |
| Payment Information | Subscription plan, payment status, transaction reference, and billing details. Full card numbers or UPI PINs are processed securely by authorized payment gateways and never stored on our servers. |
| Technical & Location Data | IP address, browser type, device information, operating system, pages viewed, timestamps, security logs, and approximate location. |
3. How We Use Personal Data
We process personal data to:
- Create, maintain, authenticate, and administer your account.
- Display your matrimonial profile and provide search, recommendation, and horoscope matching features.
- Enable members to express interest, communicate, or request contact access according to your settings.
- Verify profiles, detect duplicate accounts, and prevent fraud, abuse, spam, and harassment.
- Process memberships, payments, and customer support inquiries.
- Send service notifications, match alerts, security alerts, and essential communications.
- Comply with applicable laws, dispute-resolution duties, and enforcement of our terms.
4. Profile Visibility and Member Responsibility
Information added to your matrimonial profile may be visible to registered users depending on your privacy settings. Profile photographs, age, location, occupation, and community details are used to help prospective matches discover your profile.
Contact information should only be shared through approved controls. Before sharing personal contact numbers, residential addresses, or financial information with another member, independently verify the person and exercise due diligence. Kalyanamala cannot control how another member handles information you voluntarily share outside our platform.
5. When We Share Personal Data
We may share limited personal data with:
- Other Members: According to your profile visibility and privacy preferences.
- Authorized Service Providers: Cloud hosting, SMS/OTP gateways, email dispatchers, and payment processors under strict confidentiality contracts.
- Authorities: Courts, law-enforcement agencies, or regulators when legally required to protect rights, safety, and security.
We do not sell your personal data to third-party advertisers.
6. Cookies and Sessions
We use essential cookies and session tokens for secure authentication, security verification, and remembering your preferences. You can configure your browser to reject cookies, though certain features may not function optimally.
7. Data Retention & Account Deletion
We retain personal data as long as your account is active or reasonably necessary for matrimonial services, fraud prevention, dispute resolution, and legal compliance. When you delete your account, your profile is immediately hidden from searches, and personal data is removed or anonymized in accordance with our retention cycle.
8. Data Security
We implement enterprise-grade technical safeguards, encrypted password hashing (Bcrypt), SSL/TLS transmission encryption, firewall monitoring, and restricted administrative access.
Never share your password, OTP, UPI PIN, or banking credentials with anyone, including individuals claiming to represent Kalyanamala.
9. Your Privacy Rights
Under applicable data protection guidelines, you have the right to:
- Review and edit your personal profile information anytime via your dashboard.
- Request correction of inaccurate or incomplete records.
- Request account deactivation or deletion.
- Manage photo privacy and phone number visibility settings.
- Lodge a grievance with our designated Grievance Officer.
10. Adults-Only Matrimonial Service
Kalyanamala is strictly intended for individuals of legal marriageable age (minimum 18 years for females and 21 years for males in India). We do not permit registration by minors.
11. Changes to This Privacy Policy
We may update this policy periodically to reflect service improvements, technological changes, or legal requirements. Updated versions will be published on this page with a revised effective date.
12. Contact & Grievance Redressal
For any privacy questions, account deletion requests, or grievances, please contact our Grievance Redressal Officer:
Grievance Officer
Kalyanamala
Email: [email protected]
Phone: 7799422456
Postal Address: Plot No:2, Anurag Apartments, Srinagar Colony, Gurunanak nagar, Vijaywada